If your integration experiences a service disruption, you can still continue operations without it. This article explains how to prepare in advance and how to manage your system during an outage.
It is good practice to have a supply of Pre-Pay cards already loaded with a dollar amount that can be activated in an emergency to continue operations.
Creating Cards:
We recommend keeping a supply of Pre-Pay cards pre-loaded with a dollar amount so they can be activated immediately during an emergency. You can also use Bill Pay cards as an alternative. To create cards without an active integration, follow the instructions below:
Creating and Balancing Pre-Pay Cards
Creating and Balancing Bill Pay Cards
You can create the following cards based on what type you have:
Turning Integration On and Off:
If the integration disruption affects your system's operation, you can disable the integration and continue running until service resumes. Many locations operate without any integration at all and run their business successfully. To turn the integration off or on, follow the instructions below:
* Please Note: If you create "Online Bill Pay" Cards or "Online Pre-Pay" Cards, with the integration turned off, you must leave the integration turned off for the remainder of the day or until there are no active cards. If you turn back on the integration with active "Online" cards, they will no longer work. These cards will still appear under Active Customer Cards on the TTG Server and will function again if the integration is turned back off. Standard Pre-Pay and Bill Pay cards are not affected and will continue to work normally regardless of integration status.