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Open a Toast Ticket and Pair a Customer Card

Start a named tab in Toast and link a card to the tab at the Charger

With the Toast integration, every pour on a customer card posts to the guest's Toast ticket. Open a named ticket in Toast, then pair the customer card to the ticket at the PourMyBev Charger. Each pour then lands on the right tab.

What you need: A Toast terminal with the PourMyBev integration turned on, a login for the PourMyBev Charger (check-in station), and one or more blank customer cards.

Step 1: Start a Ticket in Toast

  1. On the Toast terminal, start a new order.
  2. Tap your Beer Wall Menu.
  3. Tap Fallback Item. Your menu shows this item as "PMB Fallback" or a similar name.
  4. Leave the price at $0.00 and tap Done.

The $0.00 item opens the ticket. Pours from the beer wall add to the ticket later.

Step 2: Pre-Authorize or Name the Ticket

The ticket needs a name. Tickets without a name do not show up at the Charger.

  1. In most cases, swipe the guest's payment card on the Toast terminal to pre-authorize. The ticket shows as pre-authorized and takes the name from the card. Skip to Step 3.
  2. Without a pre-auth, tap Tab.
  3. Type the guest's name and tap Set Tab Name.

Step 3: Send the Ticket

  1. Tap Send.

The ticket is now open in Toast and ready to pair.

Step 4: Open the Ticket at the Charger

  1. Log in to the PourMyBev Charger with your admin card, or your user name and password.
  2. From the main menu, tap Open tickets.
  3. Find the guest's ticket. Type the name in the search box to narrow the list.
  4. Tap the ticket.

Step 5: Pair the Customer Card

  1. The Pair ticket with customer card screen opens and shows the ticket number.
  2. Place a customer card on the RFID reader.
  3. For a group on one tab, place each card on the reader, one after the other.
  4. Wait for Done! and the green checkmark.

Check Your Work

The Charger shows Done! with a checkmark. Hand the card to the guest and have them pour at the beer wall. Each pour shows on the ticket in Toast under the product name. Repeat Steps 1 through 5 for the next guest.

Ticket Not in Open Tickets

  1. Confirm the ticket has a name in Toast, from a pre-auth swipe or the Tab button. See Step 2.
  2. Confirm you tapped Send in Toast.
  3. Start a new ticket and repeat Steps 1 through 4.

For more fixes, including cards showing as empty after pairing and pours showing as "Fallback Item" in Toast, see Troubleshooting Common Toast Issues.

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