Check-In Area Issues
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      1. Help Center
      2. Troubleshooting, Maintenance, and Operations
      3. Check-In Area Issues

      Authentication Failed/Searching for TTG server

      Sometimes the Table Tap Go Charger software will be unable to connect to the Table Tap Go Server software, even when both applications are running on the same PC. This will present itself as an error at the bottom left of the charger software that says either Authentication Failed or Searching for TTG server.

      1) Log in as an Admin and reconnect to the server

        • Once logged in, Press "Select Server", discovering servers will display and moments later the list should populate. Note: "Discovering Server" notification will always show.
          • If a server populates, select it and login using the Administrator credentials.
          • If no servers populate, continue to step 2.

      2) Allow windows update to restart the computer.

        • Log in using Administrator credentials
        • Press close application
        • Press confirm
        • Press windows icon at bottom left of screen
        • Press power button.
        • Press 'Update and Restart"

      3) Ensure the network wire is plugged into the Minix PC (Usually located around or under the touch screen Check in Area)

        • The network wire will plug in between the HDMI and power connector.
        • The network wire should have a Green and Orange light that may blink, if present continue to step 3.
          • If lights are not present and/or blinking, try reconnecting the network wire
          • If lights are still not present, follow the network wire from the PC and check for connection issues.
          • Ultimately the network wire plugs into a Network Switch or Router, check that the switch/router is powered on (usually will have other lights on/blinking).
          • If unable to fix, please contact your local network technician for assistance.

      4) Turn off Windows Firewall. The firewall can interfere with our server and/or check in area connections.

        • Close the Table Tap Go Charger software by logging in using Administrator login credentials and pressing "Close Application" and "Confirm"
        • Type "Windows Defender Firewall with Advanced Security" in the task bar search box
        • Press the "Windows Defender Firewall with Advanced Security" icon
        • Under Overview, Press "Windows Defender Firewall Properties" hyperlink
        • For all the Domain/Private/Public Profile tabs. Change the Firewall state: OFF
        • Press Apply and OK
        • Close out the remaining windows by pressing OK or "x"
        • Open Table Tap Go Charger and check the error goes away
        • If error still present, move to step 4

      5) IP Settings (Note: a small number of PMB locations do not use Static IP settings)

        • Close the Table Tap Go Charger software by logging in using Administrator login credentials and pressing "Close Application" and "Confirm"
        • Long hold on the Wifi/PC icon at the bottom right of the task bar (To the left of the clock)
        • Press "Open Network & Internet settings"
        • Press "Ethernet" on the left
        • Press "Network and Sharing Center" on the right
        • Press "Change adapter settings" on the left
        • Long hold on Ethernet connection (may say unidentified network) and press "Properties"
        • Click on "internet Protocol Version 4 (TCP/IPv4)" so it is highlighted
        • Press "Properties"
        • Ensure "Use the following IP Address:" is selected.
          • Ensure IP address and Subnet mask have numbers. (Defaults are; IP: 192.168.1.25x Subnet mask: 255.255.255.0)
        • Press Ok and close the remaining windows by pressing Ok or the "X"
        • Open Table Tap Go Charger and test

      6) Contact PMB Support: (312) 416-9989 ext. 2